FAQ

Questions, answered

The photos, the scores, paying and your privacy. If your question isn't here, email us and a real person will reply.

Basics 6

What is Face Rating Lab?

Face Rating Lab shows you what makes your face attractive, what holds it back and what you can change. It measures your face from two photos, one from the front and one side profile, and explains every number in plain English.

How long does it take?

About a minute from upload to your results. Taking the two photos usually takes longer than the analysis itself.

Does it work for women?

Yes. Before you upload, choose Male or Female. If you choose Female, every measurement is scored against female ideal ranges, and your report uses the Femininity pillar instead of Masculinity.

What do I get?

A full report on your face: an overall score, 4 pillar scores and 65+ measurements, each drawn on your own photo. You see your strengths, your focus areas and practical tips you control, like hair, grooming, brows, glasses, skin care and posture.

With Plus or Pro you get extra scans, so you can re-scan after a change and track your progress in your account.

Do I need an account?

No. You can upload your photos and get your results without signing up. Your report is linked to the email you use at checkout, so you can log in later with a one-time email link and find it again.

Is this medical advice?

No. Face Rating Lab describes proportions in two photos. It is not a medical or cosmetic assessment and we never recommend procedures. Tips in your report stick to grooming, hair, beard, brows, glasses, skin care, posture and photos.

Photos 5

What photos do I need?

Two photos: one straight on from the front, and one side profile turned a full 90 degrees so your ear and jawline are visible. Keep a neutral face with your mouth closed, looking straight ahead.

I have a beard. Will it still work?

Yes. When a beard hides your chin or jawline, we estimate those points from the visible shape around them and mark every measurement that uses them "est", so you always know which numbers are estimates.

How do I take good photos?

Hold the phone at arm's length at eye level, or ask a friend. Face a window for soft, even light, take off your glasses and push your hair off your forehead. Close-up selfies distort the face, so step back.

Why do my scores change between photos?

Small differences in how a photo is taken move the numbers. A phone held close makes the nose and middle of the face look bigger, and tilting your head up or down changes angles. Use the same distance, light and pose each time for a fair comparison.

What if my photos don't work?

If we can't find your face or profile clearly, we tell you what went wrong and you are not charged. Retake the photo with the tips shown and try again.

Scores 7

What do the 4 pillars mean?

Harmony is how well your proportions fit together, front and side. Angularity is how defined your jaw, chin and cheekbones look. Masculinity or Femininity, depending on whether you chose Male or Female, is how strongly those traits come through. Features covers details like skin, eyes, hair and brows.

How is my overall score worked out?

Each measurement is compared with its ideal range and scored from 0 to 10. Those scores and 46 visual ratings roll up into your 4 pillar scores, and the pillars combine into your overall score.

What do the words next to my scores mean?

Your overall and pillar scores are Exceptional at 9 or more, Great at 8 or more, Good at 6 or more and Fair at 4 or more. Under 4 is a Focus area. Measurements use Great, Good, Fair and Focus area the same way, and a measurement inside its ideal range is Ideal.

What are ideal ranges?

Ideal ranges are target values for each measurement, taken from facial-proportion research. Men and women have separate ranges, and they shift slightly by heritage. A value inside the range scores highest, and the further outside it you are, the lower that measurement scores.

Why do you ask about my heritage?

Ideal ranges differ slightly between heritages, so your answer only decides which set of ranges we compare you with, together with your choice of Male or Female. We never guess it from your photo, and "Prefer not to say" uses a broad mixed set of ranges.

How accurate is it?

Every line is drawn on your photo, so you can check exactly where each measurement was taken, and estimates are marked "est". Results depend on photo quality. Treat your report as a careful description of two photos, not a verdict on you.

Can I track my progress?

Yes. Plus and Pro include extra scans. Every paid scan is saved to your account, where you can see your overall score for each scan and how it changed since the last one.

For a fair comparison, take each set of photos with the same distance, light and pose.

Payment 5

Is it a subscription?

No. You pay once and that's it. No subscription, no trial that turns into a charge and no renewals.

Is there a money-back guarantee?

Yes. Every package comes with a 100% money-back guarantee. If you're not happy with your report for any reason, email us within 7 days of buying and we'll refund you in full.

What do the packages include?

Every package gets the same full report. Starter includes 1 scan, Plus includes 3 and Pro includes 6. The extra scans let you try new photos, a new haircut or a different beard, then compare and track your progress in your account.

Do extra scans expire?

No. Scan credits never expire. Log in with your email whenever you want to use one.

Which currencies and payment methods do you accept?

Prices are in US dollars, British pounds or euros, depending on where you are. Payment goes through Stripe, so we never see or store your card details.

Privacy 4

What happens to my photos?

Your photos are stored privately with your report, so when you come back every line is still drawn on your own face. Delete your report and photos anytime, in one click. If you don't use Face Rating Lab for 24 months, we delete them automatically.

Do you use my photos to train AI?

Never. Your photos and results are not used to train any AI model, by us or by the services we use to run Face Rating Lab.

Who can see my results?

Only you. Your report is private and can only be opened from your browser, your private link or your account. We never publish or share it.

How do I delete my data?

One click in your account deletes your scans, photos, measurements and scores for good. You can also delete a single report from its page, or email us and we'll do it for you.

Still have a question?

Email support@faceratinglab.com. A real person reads every message. Or see the method in detail on How it works.

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