The short version
Not happy with your report? Email us within 7 days of buying and we'll refund you in full.
No forms and no hard questions. Just send your request from the email you used at checkout to support@faceratinglab.com.
1. Our 7-day satisfaction refund
If you're unhappy with your purchase for any reason, you can have a full refund of the package price if you ask within 7 days of paying.
- Email us at support@faceratinglab.com from the email address you used at checkout. If that's not possible, include your Stripe receipt or the date and amount of the payment.
- We confirm within 2 working days and send the refund through Stripe to the card or wallet you paid with.
- Your bank usually shows the refund within 5 to 10 working days.
The refund covers the whole package, including Plus and Pro packages where you've already used some of the extra scans.
2. What happens after a refund
We lock the full report for that purchase and remove any unused scans from the package. Your free preview stays available until you delete it, or until you haven't used Face Rating Lab for 24 months. If you'd like your photos, measurements and scores deleted as well, delete them in your account or tell us in your email and we'll do it for you.
3. Your legal right to cancel
Your report is digital content, delivered as soon as your payment goes through. At checkout you ask us to deliver it straight away and confirm that you understand the usual 14-day right to cancel ends once delivery starts. That's what the UK Consumer Contracts Regulations 2013 and the equivalent EU rules allow for digital content.
Because of this, our 7-day satisfaction refund replaces the 14-day cancellation right. In practice it's simpler: you don't need a reason.
4. If something goes wrong
If your report won't load, is incomplete or is not as described, contact us at any time, not just within 7 days. We'll fix it, give you a new scan or refund you. These rights come from consumer law (in the UK, the Consumer Rights Act 2015) and nothing in this policy limits them.
You never pay for an analysis that fails: the free preview always comes first, and if we can't read your photos we tell you before you pay anything.
5. Please talk to us first
If you have a problem with a payment, email us before contacting your bank. We can usually refund you faster than a chargeback, and it keeps things simple for both of us.
6. Contact
Email support@faceratinglab.com, or write to QMM LTD, 91 Dukes Avenue, London, England, N10 2QD.
Questions about this page? Email support@faceratinglab.com.